Sales System Support

If you need help with the following sales systems:

  • Byte Support for Sales (Loan Officers & Loan Officer Assistants)
  • Doc Velocity Support for Sales
  • iMP Support
  • System issues/access

Email: iMPSupport@skylinehomeloans.com
Phone: 818-971-4285 (Enhanced)

Lock Desk

Lock Desk (Locks Taken in Byte):
Email: LockDeskWest@FinanceOfAmerica.com
Phone: 888-537-5407

Opening

If you need opening support:

  • Opening support for sales and operations
  • Doc Velocity questions
  • Opening Byte Support for Operations

Email: OpeningRequests@skylinehomeloans.com

Disclosures

Sales contact to request disclosures:
Email: Disclosures@skylinehomeloans.com

Appraisal Support

If you need appraisal support:

  • All appraisal questions
  • ROV issues
  • Transferred appraisals

Email: HVM@skylinehomeloans.com
Phone: 866-354-8479 / Direct Line: 818-657-2274

Processing Support

If you need processing support:

  • Byte support for Processing
  • Processing tasking and alerts
  • Doc Velocity
  • Bond reservation request
  • General Processing questions

Email: processinghelp@skylinehomeloans.com

Underwriting / Product Support

If you need help with the following:

  • Underwriting guidelines
  • Product questions

Email: Underwritinghelpdesk@skylinehomeloans.com
Phone: 949-276-8599 (NEW!)

Closing Support

If you need closing support:

  • Byte support for Closing
  • Closing task and alerts
  • Doc Velocity
  • General Closing questions

Email: ClosingDepartmentHelpDesk@skylinehomeloans.com

General Support / I.T. Help Desk

Need help with credentials or software:
Information Technology:
Info: Support Desk
Phone: 1-888-698-7716
Email: ServiceDesk@FinanceofAmerica.com

General Support Questions:
Email: GeneralSupport@skylinehomeloans.com
Phone: 858-926-7410 NEW!